How to protect your account – learn about security best practices and how to keep your account safe.
Hi there,
How can we help you?
We know how important it is to have reliable support when you’re dealing with your money and crypto assets. Whether you’re locked out of your account, need help with a transaction, or have questions about security, we’re here to assist you every step of the way.
Personalized support when you need it
Not sure what’s wrong or just have questions? Sometimes you just need to talk to a real person who understands crypto. Our friendly team is here to listen, explain, and guide you, no jargon, no bots, no frustration.
Common issues we can help with
We handle a wide range of account and platform support needs, including:
Account access problems
Can’t log in? Forgot your password? We’ll guide you through recovering your account securely.
Verification delays
Need help completing identity verification or uploading documents? We can help you get verified faster.
Transaction questions
Wondering where your funds are or why a transaction is pending? We’ll explain what’s happening and what to do next.
2FA or security settings
Issues with two-factor authentication (2FA), security keys, or resetting your security settings? Let us help you.
Wallet & address support
Unsure how to deposit, withdraw, or find your wallet address? We’ll make sure your funds go to the right place.
General questions
Have a question about fees, limits, or how a feature works? We’ll get you the answers you need.
Account & dashboard assistance
Confused by what you see on your Coinbase dashboard? We can help you understand your balance, recent activity, charts, and settings—on both desktop and mobile.
Get clear guidance on using your account tools. Contact us now.
How our support service works
We aim to make support simple and stress-free:
Case intake
Collect the details of your issue through our secure form or chat.
Account validation
Verify your identity to protect your account and privacy.
Issue diagnosis
Review your account and pinpoint the cause of the problem.
Step-by-step guidance
Walk you through the solution or fix the issue on your behalf when possible.
Follow-up check
Make sure your issue is fully resolved and answer any follow-up questions.
Ongoing support
Stay available if the problem comes back or you need more help later.
Wallet & asset support
Need help managing your Coinbase wallet? Whether you’re sending, receiving, swapping, or just checking your balances, we can guide you through every step.
- Understand your asset balances
- Learn how to send or receive crypto safely
- Use swap and bridge features correctly
- Troubleshoot missing or delayed funds
Reach out to us for expert wallet assistance today.
Contact support now!
Don’t wait to get the help you need. We’re ready to assist you:
Live Chat: Click the “Chat” button at the bottom right.